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Alerts & Notifications

Services

This package provides customizable messages to your staff, drivers and customers to notify them about booking, driver or vehicle events.

Each alert can be configured to determine which events should trigger an alert and you control the following:

  • when should it be sent?

    • at the time of an event, at a fixed-time each day, hours before or after a trip

  • who should receive it?

    • your staff, drivers or customers

  • what should the message contain?

    • you control the message contents using a template and event detail variables

  • how it should be sent?

    • we can send via SMS, Email, Slack or MS Teams​

​

All alerts are saved and viewable on our Alert History Page.  This allows you to verify that events are triggered and delivered properly.

How It Works
booking & ELD data is periodically checked for relevant events - triggered alerts are saved and sent to recipients

Vehicle Late Alerts
send a message if a vehicle or driver is running late for a booking

​

  • send a message if a vehicle or driver is running late for a planned booking

  • configuration

    • you can configure the amount of time after the planned start time to wait before sending an alert (15 minutes by default)

    • the alerts can be based on any of the following vehicle and/or driver events

      • the driver did not log into the vehicle

      • the driver did not create a DVIR record

      • the vehicle did not leave the starting location

      • the vehicle was not started

      • the vehicle had not moved

    • can be configured by: booking type, booking base & company ID

    • bookings can be filtered by: client ID, booking type, driver tags, vehicle tags & vehicle name

example message to manager or driver

​

Late Alert - Vehicle123
Driver - John Smith (555-555-5555)
Start - 08/17 08:00 AM
Spot - 08/17 08:30 AM
Pickup - 08/17 09:00 AM
Location - North High School

Vehicle Activity Alerts
send a message to the current driver for vehicle activity events

​

  • this feature wraps Samsara Alert functionality by allowing you to send a custom message to the current driver of a vehicle to alert them of various vehicle or driver behavior events​

  • setup in Samsara

    • setup 1 or more alerts in Samsara

    • configure a webhook to push the event to our fleet integrations endpoint

  • setup in Fleet Integrations Portal

    • enable the feature and configure alerts SMS templates for any alert types that you want to send to drivers​ or others

    • configure any custom error code-to-text mappings

    • alert messages can be sent

      • to drivers via SMS (via the phone # in Samsara)

      • to custom recipients (dispatchers, managers, maintenance, etc)​

example messages to a driver

​

Hi John, I see that Error 123 was triggered for

your vehicle at 9:05am. 

​

Please pull over when it's safe to do so and perform a regeneration. 
 

Thanks - Head Mechanic XYZ Buses

​
 

​

Hi John, I see that Bus 123 has been idling for 

over 1 hour, please turn off the vehicle if possible to save on fuel  

​
 

Thanks - Head Mechanic XYZ Buses

​
 

Driver HOS Duration Alerts
send a message to managers & drivers when they are approaching On Duty limits (70/8 rule, etc)

​

  • send a custom message to warn managers and drivers about upcoming On Duty + Driving time limits

  • configuration

    • set the # of days to total HOS time (7, 8, etc)

    • set the # of hours to trigger the alert (65, 75, etc)

    • set the email / SMS alert recipients

    • configure if the driver should be alerted

    • configure alerts SMS template

example messages to a manager & driver

​

Driver John Smith is approaching 70 hours of On Duty time over the last 8 days.

ON DUTY time is 30.0 hours
DRIVING time is 35.0 hours
TOTAL time is 65.0 hours

​
 

Trip Notifications
send a trip reminder message to dispatchers, drivers and/or group leaders

  • send a message before a booking

    • ​confirm the trip details to minimize driver & customer support issues

    • exchange contact information between the driver or customers to head off issues

  • configuration

    • configure when will it be sent

      • can be enabled to send for business hours only

      • can be sent a 1 or more hours before a booking (24 typically)

      • can be sent at the same time each day for all bookings the following day

    • bookings can be filtered by: client ID or Samsara driver tags

    • can be configured for any of these recipients as follows:

      • can be enabled to send to drivers

      • can be enabled to check for driver confirmations

        • prompts the driver to respond to the notification SMS message to acknowledge it was received and accurate

        • unconfirmed trips can be emailed to managers after a configurable timeout period

        • confirmation status & times can be viewed in alert history

      • for group leader notifications

        • you must populate a booking field with the contact info​

example message to drivers

​

Trip Reminder - XYZ Buses
Booking: 111_222

Vehicle: Bus-333
Group Name: Boys Soccer Team
Garage Time: 08/17 08:00 AM
Pickup Time: 08/17 09:00 AM
Pickup At: North High School

Trip Contact: Bob at 858-555-5555

example message to customers

​

Your trip with XYZ Buses is coming up
Trip Date: 08/17
Pickup: 09:00 AM (Bus-333)
Location: North High School
Driver: Smith, John
Driver #: 555-555-5555

Passenger Trip Notifications
send a trip reminder message to passengers to provide details and minimize customer service calls

  • send a message to passengers before a booking to ​confirm trip details and provide custom information

    • make the experience more professional and reduce customer support calls

  • configuration

    • configure when will it be sent

      • typically sent 24 hours before and at the trip start time

    • configure how to get passenger contact info
      • can be are exported from another system and emailed in a CSV attachment

        • must contain the booking ID, start date, passenger name & passenger phone #

      • can be pulled from another system via APIs if accessible​

    • configure the SMS template to send a separate message the day before vs. the day of​

message to passengers the day before

​

XYZ Bus hopes you to have a great time

on your Wine Tour trip tomorrow.
Departure Time: 10:00 AM
Pickup Location: 100 5th St. San Diego, CA
Please arrive 15 minutes before your pickup.

There is parking available on Main & 5th.

​

message to passengers the day of

​

Your XYZ Bus is on the way.

Click here to track: https://tinyurl.com/1234

Post-Trip Notifications
send a trip follow up message to dispatchers, drivers, group leaders & passengers

  • send a message after a booking has completed

    • to solicit feedback from passengers (survey link, etc)

    • to solicit feedback from drivers (changes to booking, no shows, special requests, etc)

    • to offer discounts on future trips, etc 

  • configuration

    • when will it be sent?

      • can be enabled to send X minutes after the vehicle arrives back at the finish location

      • can be sent for all bookings the following day at a fixed time

    • can be configured for any and all of these recipients as follows:

      • ​drivers, leaders, passengers​

    • all SMS responses to these post-trip notifications can be forwarded to an email address

example message to drivers

​

Hi John, I see that you just completed booking 123 in Bus 456.

​

Please let us know if there were any changes to your booking.

​

Thanks - XYZ Buses Dispatch Mgr

example message to customers

​

Hi Janet, I see your trip with XYZ Buses

just completed.  Please fill out this brief 

survey to let us know how it went.  Thanks

​

linktomysurvey.com/booking-123

Driver Relay Notifications
send a message to a relay driver when vehicle is near their start location

​

  • for bookings with multiple drivers, send a message when a vehicle is within X minutes of a relay location to notify the next driver

  • configuration

    • you can configure how far ahead of the planned start time to notify the relay driver (60 minutes, etc)

      • uses Google Directions to calculate the estimated drive time

    • messages can be sent

      • ​​to drivers via SMS (via the phone # in Samsara)

      • ​to custom recipients (dispatchers, managers, etc)

        • via email, SMS, Microsoft Teams or Slack

      • can be configured by booking type, booking base & company ID

    • bookings can be filtered by: client ID, booking type, driver tags, vehicle tags & vehicle name

    • SMS templates allow you to customize the format of the message sent​

example message to relay driver

​

Driver Relay Alert For Vehicle: 123

Your vehicle is 40 miles & ~60 mins away

Driver Name: Bruce Williams

Driver Number: 858-555-5555

Vehicle Map: https://tinyurl.com/94pj

Your Start Time: 03/06 3:00 PM

Group Message Sender
send custom SMS or Email messages to your staff and drivers

​

  • send custom SMS or email messages to groups of users or drivers

  • setup your users

    • create or import your users into our system using a CSV file

    • ​enable pulling drivers in from Samsara or TBN Ops Driver​

  • send an Email or SMS​ from the Group Message Sender page

    • select the type of users​

      • Portal Users - only users managed in the fleet portal

      • All Drivers - drivers managed Samsara or TBN Ops Driver

      • Available Drivers - drivers not scheduled between a timeframe

      • Unavailable Drivers - drivers scheduled between a timeframe

    • filter by custom tags, job titles or location fields​

    • enter a custom email or SMS message using a template​

    • send custom messages to each recipient​

example messages

​

Hi John, just a reminder that we have a company meeting at 5pm tonight.

 

-Jim Smith

​

​

Hi Ben, just a reminder that we have a company meeting at 5pm tonight.

 

-Jim Smith

Alert History
search, view and download alert history for all alert & notification events

View Alert History Trends
see counts & cost of alerts by type & date on the dashboard 

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