Alerts & Trip Notifications
Services
The following features provide highly customizable alerts to managers, drivers, leaders and passengers to notify them of booking events.
Vehicle Late Alerts
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send a message if a vehicle or driver is running late for a planned booking
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configuration
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you can configure the amount of time after the planned start time to wait before sending an alert (15 minutes by default)
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the alerts can be based on any of the following vehicle and/or driver events
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the driver did not log into the vehicle
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the driver did not create a DVIR record
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the vehicle did not leave the starting location
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the vehicle was not started
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the vehicle had not moved
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messages can be sent
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to drivers via SMS (via the phone # in Samsara)
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to custom recipients (dispatchers, managers, etc)
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via email, SMS, Microsoft Teams or Slack
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can be configured by booking type, booking base & company ID
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bookings can be filtered by: client ID, booking type, driver tags, vehicle tags & vehicle name
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SMS templates allow you to customize the format of the message sent
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example message:
Late Alert - Vehicle123
Driver - John Smith (555-555-5555)
Start - 08/17 08:00 AM
Spot - 08/17 08:30 AM
Pickup - 08/17 09:00 AM
Location - North High School
Trip Notifications
Drivers, Group Leaders & Passengers
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send a message before a booking
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to confirm the trip details
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exchange contact information between the driver, group leaders and/or passengers
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configuration
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can be enabled to send for business hours only
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can be sent a 1 or more hours before a booking (24 typically)
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messages are typically sent via SMS, but can be sent via email, Microsoft Teams or Slack as well
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bookings can be filtered by: client ID or Samsara driver tags
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can be configured for any and all of these recipients as follows:
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for driver notifications
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the driver name must be specific in the booking and found in Samsara
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driver confirmation support can be enabled
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prompts driver to respond to notification SMS message to acknowledge
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unconfirmed trips can be emailed to managers after a configurable timeout period
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confirmation status & times can be viewed in alert history
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for group leader notifications
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you must populate a booking field with the contact info
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for passenger notifications
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you must supply passenger info externally in advance of a booking
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typically these are exported from another system and emailed in a CSV attachment
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must contain the booking ID, start date, passenger name & passenger phone #
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SMS templates allow you to customize the format of the message sent
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example message to drivers:
ABC Busing - trip reminder
Booking ID : 123_456
Trip Date: 08/17
Group Name: Boys Soccer Team
Garage Time: 08/17 08:00 AM
Pickup Time: 08/17 09:00 AM
Pickup: North High School
example message to group leaders:
ABC Busing - trip reminder
Trip Date: 08/17
Pickup: 09:00 AM
Location: North High School
Driver: Smith, John
Driver #: 555-555-5555
example message to passengers:
ABC Busing wishes you a great trip
Trip Date: 08/17
Pickup: 09:00 AM
Location: North High School
Group Leader: Smith, Jill
Alert History
