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Alerts & Notifications

This package provides customizable messages to your staff, drivers and customers to notify them about upcoming or real-time booking, driver or vehicle events.

Each alert can be customized to allow you to control the following:

  • when should alerts be triggered?

    • at the time of an event, at a fixed-time each day, hours before or after a trip

  • who should receive it?

    • your staff, drivers or customers

  • what should the message contain?

    • customize the messages using a template

  • how should it be sent?

    • we can send via SMS, Email, Slack, MS Teams​ or Heymarket

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All alerts are saved and viewable on our Alert History Page and can be emailed nightly with our Nightly Alert Report feature. This allows you to verify that events are triggered and view alert history by time range, type and other filters.

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Features: Vehicle Late Alerts, Driver Pre Trip Notifications, Customer Pre Trip Notifications, Passenger Trip Notifications, Post Trip Notifications, HOS Duration Alerts, Vehicle ELD Activity Alerts, Vehicle Inactivity Alerts, Unplanned Vehicle Activity Alerts, Missing DVIR Alerts, Driver Relay Notifications, Group Message Sender

How It Works
booking & ELD data is periodically checked for relevant events - triggered alerts are saved and sent to recipients

Vehicle Late Alerts
send a message if a vehicle or driver is running late for a booking

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  • send an SMS or voice message if a vehicle or driver is running late for a planned booking

  • configuration

    • you can configure the amount of time after the planned start time to wait before sending an alert (15 minutes by default)

    • the alerts can be based on any of the following vehicle and/or driver events

      • the driver did not log into the vehicle

      • the driver did not create a DVIR record

      • the vehicle did not leave the starting location

      • the vehicle was not started

      • the vehicle had not moved

    • can be configured by: booking type, booking base & company ID

    • bookings can be filtered by: client ID, booking type, driver tags, vehicle tags & vehicle name

    • you can send multiple alerts based on different conditions​

      • alert a driver 10m after planned start time if missing HOS on duty​

      • alert a dispatcher 5m after planned departure time if vehicle hasn't left the yard

example message to manager or driver

​

Late Alert - Vehicle123
Driver - John Smith (555-555-5555)
Start - 08/17 08:00 AM
Spot - 08/17 08:30 AM
Pickup - 08/17 09:00 AM
Location - North High School

Driver Pre-Trip Notifications
send trip reminder messages to drivers to confirm scheduled upcoming bookings

  • send an SMS message before each booking to ​confirm trip details with drivers​

  • configuration

    • set when will messages will be sent

      • 1 or more hours before a booking (24 typically)

      • at the same time each day for all bookings the following day 

      • during business hours only

    • send only for the bookings you need

      • filter by tags, booking type, clientIDs, etc​

    • open a two way channel with your driver to discuss booking details

      • SMS responses from drivers can be forwarded to your dispatcher

      • driver confirmation checks can be enabled to alert you if a driver doesn't confirm

        • prompts the driver to respond to acknowledge the message was received and accurate (reply 'c' to confirm, etc)

        • unconfirmed trips can be emailed to managers after a configurable timeout period

        • confirmation status & times can be viewed in alert history

example message to drivers

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Trip Reminder - XYZ Buses
Booking: 1234

Vehicle: Bus-101
Group Name: Boys Soccer Team
Garage Time: 08/17 08:00 AM
Spot Time: 08/18 08:30 AM

Pickup Time: 08/17 09:00 AM
Pickup At: North High School

Trip Contact: Bob at 555-555-5555

​

reply 'c' to confirm or respond and your message will be forwarded to dispatch

Customer Pre-Trip Notifications
send a trip reminder message to dispatchers, drivers and/or group leaders

  • send an SMS and/or email message to ​confirm trip details with customers​

  • configuration

    • set when will messages will be sent

      • 1 or more hours before a booking

      • at the same time each day for all bookings the following day 

    • uses contact information in the bookings

      • to enable with Coach Manager

        • add the contact info in one of the following fields:

          • Further Requirements, Pickup Instructions, Route, Client Reference

        • use one of the following formats:

      • to enable in TBN​

        • we typically use the primary contact info if available​, then fall back to the operations contact info

        • the Additional Client Info field can be used for more explicit control

    • opens a two way channel with your customer to discuss booking details

      • SMS and email responses from customers can be forwarded to your team

    • you can send multiple notifications with different messages​​​​

example message to customers

​

Your trip with XYZ Buses is coming up
Trip Date: 08/17
Pickup: 09:00 AM (Bus-333)
Location: North High School
Driver: Smith, John
Driver #: 555-555-5555

Find Your Bus - https://tinyurl.com/1bnjuzt8

Passenger Trip Notifications
send a trip reminder message to passengers to provide details and minimize customer service calls

  • send a message to passengers before a booking to â€‹confirm trip details and provide custom information

    • make the experience more professional and reduce customer support calls

  • configuration

    • configure when will it be sent

      • typically sent 24 hours before and at the trip start time

    • configure how to get passenger contact info
      • can be are exported from another system and emailed in a CSV attachment

        • must contain the booking ID, start date, passenger name & passenger phone #

      • can be pulled from another system via APIs if accessible​

    • configure the SMS template to send a separate message the day before vs. the day of​

message to passengers the day before

​

XYZ Bus hopes you to have a great time

on your Wine Tour trip tomorrow.
Departure Time: 10:00 AM
Pickup Location: 100 5th St. San Diego, CA
Please arrive 15 minutes before your pickup.

There is parking available on Main & 5th.

​

message to passengers the day of

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Your XYZ Bus is on the way.

Click here to track: https://tinyurl.com/1234

Post-Trip Notifications
send a trip follow up message to dispatchers, drivers, group leaders & passengers

  • send a message after a booking has completed

    • to solicit feedback from passengers (survey link, etc)

    • to solicit feedback from drivers (changes to booking, no shows, special requests, etc)

    • to offer discounts on future trips, etc 

  • configuration

    • when will it be sent?

      • can be enabled to send X minutes after the vehicle arrives back at the finish location

      • can be sent for all bookings the following day at a fixed time

    • can be configured for any and all of these recipients as follows:

      • ​drivers, leaders, passengers​

    • all SMS responses to these post-trip notifications can be forwarded to an email address

example message to drivers

​

Hi John, I see that you just completed booking 123 in Bus 456.

​

Please let us know if there were any changes to your booking.

​

Thanks - XYZ Buses Dispatch Mgr

example message to customers

​

Hi Janet, I see your trip with XYZ Buses

just completed.  Please fill out this brief 

survey to let us know how it went.  Thanks

​

linktomysurvey.com/booking-123

Driver HOS Duration Alerts
send a message to managers & drivers when they are approaching On Duty limits (70/8 rule, etc)

​

  • send a custom message to warn managers and drivers about upcoming time limits

  • remind drivers if they forget to log out with daily limit checks

  • configure 1 or more 

    • set the type of alert (driving, onduty, total)

    • set the # of days to total HOS time

    • set the # of hours to trigger the alert

    • set the email / SMS alert recipients

    • configure if the driver should be alerted

    • configure alerts SMS template

example messages to a manager & driver

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Driver John Smith has exceeded 12 hours of On Duty or Driving time over the last day.

ON DUTY time is 8.0 hours
DRIVING time is 4.0 hours

​​​

 

Driver John Smith is approaching 70 hours of On Duty time over the last 8 days.

​

ON DUTY time is 30.0 hours

DRIVING time is 35.0 hours

TOTAL time is 65.0 hours

Vehicle ELD Activity Alerts
send a message to the current driver for vehicle activity events

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  • this feature wraps Samsara Alert functionality by allowing you to send a custom message to the current driver of a vehicle to alert them of various vehicle or driver behavior events​

  • setup in Samsara

    • setup 1 or more alerts in Samsara

    • configure a webhook to push the event to our fleet integrations endpoint

  • setup in Fleet Integrations Portal

    • enable the feature and configure alerts SMS templates for any alert types that you want to send to drivers​ or others

    • configure any custom error code-to-text mappings

    • alert messages can be sent

      • to drivers via SMS (via the phone # in Samsara)

      • to custom recipients (dispatchers, managers, maintenance, etc)​

example messages to a driver

​

Hi John, I see that Error 123 was triggered for

your vehicle at 9:05am. 

​

Please pull over when it's safe to do so and perform a regeneration. 
 

Thanks - Head Mechanic XYZ Buses

​
 

​

Hi John, I see that Bus 123 has been idling for 

over 1 hour, please turn off the vehicle if possible to save on fuel  

​
 

Thanks - Head Mechanic XYZ Buses

​
 

Vehicle Inactivity Alerts
detect vehicles that are not moving during a specified time window or geofence

​

  • this feature supports custom rules to determine if a vehicle is not moving for a period of time and should trigger an alert to the driver or managers

  • this provides more flexibility than the standard ELD provider alerts.

  • configure the alert
    • set the following alert options
      • the duration threshold (15m, etc)
      • the speed threshold (0 MPH, etc)
      • the ignition state (on, off, either)
    • configure optional filters
      • active time windows
      • active geofences
      • active vehicle IDs or tags
    • ​​configure alerts SMS template to send out

    • configure recipients

      • to drivers via SMS

      • to custom recipients (dispatchers, managers, maintenance, etc)​ via SMS or email

example messages to a driver

​

Hi John, I see that Bus 123 hasn't moved in 30m, please continue your scheduled run as planned.  Contact Dispatch if you have any questions.

​

​
 

Unplanned Vehicle Activity Alerts
send a message if a vehicle is moving outside of planned bookings

​

  • this feature will alert your team if a vehicle leaves a yard and has no planned bookings during this time.

  • setup in Fleet Integrations Portal

    • add your yard locations

    • set the yard mile radius to trigger alerts (to suppress for local test runs)

    • set the minutes before & after planned bookings to trigger these alerts

    • setup the alert recipients (email/SMS)

    • setup the alert text template

example message to dispatchers

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Vehicle 1234 is moving and has no planned bookings during this time.

​

Click here to track: https://tinyurl.com/1234
 

Missing DVIR Alerts
generate an alert for missing pre/post trip DVIR records

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  • send an alert for any missing pre/post trip DVIRs

  • setup in Fleet Integrations Portal

    • enable alerts for pre and/or post trip DVIRs 

    • configure when to check for DVIRs and trigger alerts

      • minutes after leaving start location (pretrip)

      • minutes after arriving at finish location (posttrip)

    • create alerts SMS templates for each enabled 

    • configure who should receive alerts

      • to drivers via SMS (via the phone # in Samsara)

      • to email or SMS recipients (dispatchers, managers, etc)​

example message to driver or manager 

​

Missing Pre Trip DVIR - Vehicle123
Charter - 1234-1

Driver - John Smith (555-555-5555)
Start - 08/17 08:00 AM
Location - San Diego Yard

Driver Relay Notifications
send a message to drivers when vehicles are near their start location

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  • send a message to a driver when their scheduled vehicle is within X minutes of their start location

  • configuration

    • you can configure how far ahead of the planned start time to notify the relay driver (60 minutes, etc)

      • to enable in CM, set the 'Work Ticket Note' value​ in the movement to 'relay:60' to notify driver when vehicle is ~60m  away

    • messages can be sent

      • ​​to drivers via SMS (via the phone # in Samsara)

      • ​to custom recipients (dispatchers, managers, etc)

        • via email, SMS, Microsoft Teams or Slack

    • SMS templates allow you to customize the format of the message sent​

example message to relay driver

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Driver Relay Alert For Vehicle: 123

Your vehicle is 40 miles & ~60 mins away

Driver Name: Bruce Williams

Driver Number: 858-555-5555

Vehicle Map: https://tinyurl.com/94pj

Your Start Time: 03/06 3:00 PM

Group Message Sender
send custom SMS or Email messages to your staff and drivers

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  • send custom SMS or email messages to groups of users or drivers

  • setup your users

    • create or import your users into our system using a CSV file

    • ​enable pulling drivers in from Samsara or TBN Ops Driver​

  • send an Email or SMS​ from the Group Message Sender page

    • select the type of users​

      • Portal Users - only users managed in the fleet portal

      • All Drivers - drivers managed Samsara or TBN Ops Driver

      • Available Drivers - drivers not scheduled between a timeframe

      • Unavailable Drivers - drivers scheduled between a timeframe

    • filter by custom tags, job titles or location fields​

    • enter a custom email or SMS message using a template​

    • send custom messages to each recipient​

example messages

​

Hi John, just a reminder that we have a company meeting at 5pm tonight.

 

-Jim Smith

​

​

Hi Ben, just a reminder that we have a company meeting at 5pm tonight.

 

-Jim Smith

Alert History
search, view and download alert history for all alert & notification events

Nighty Alert Reports
receive a nightly email with a CSV of alerts triggered the previous day

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  • send nightly CSV if any matching alert were found on the previous calendar day

  • configure your settings

    • set the email recipients (required)

    • set the alert type (optional)

    • set the text to filter by (optional)

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for example, here is the setup to send a nightly report for all Late Alerts with 'NY' in the message text

View Alert History Trends
see counts & cost of alerts by type & date on the dashboard 

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